Refund & Cancellation Policy

This policy forms part of our Terms & Conditions.

Recurring subscriptions

Paid VEHIXA plans are recurring monthly subscriptions. They renew automatically each month until cancelled.

Cancelling automatic renewal

• The organisation owner can cancel automatic renewal at any time from Billing & Payments in the app.
• Cancellation prevents the next renewal charge.
• Cancelling does not normally remove access immediately — access continues until the paid-through date shown in the app.
• After that date the account becomes read-only; your records remain available to view and export.

Refunds

A paid subscription period is ordinarily non-refundable simply because you stop using VEHIXA during that period or cancel part-way through it.

We will investigate, and correct or refund where appropriate:

• duplicate charges;
• charges for an incorrect amount;
• unauthorised charges;
• charges made after a valid cancellation took effect.

Approved refunds will normally be returned through the original payment method or payment provider (PayFast or EFT) where practicable.

Incomplete payments

Failed, pending, cancelled or superseded checkout attempts are not completed payments and are not charged as such. They may appear in your payment history for transparency.

Free trials

Free trials are not charged and never convert into a paid subscription without your explicit payment authorisation.

Your statutory rights

Nothing in this policy excludes or limits rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Contact

For billing queries or refund requests, email support@globalapogee.com with your company name and the payment date and amount.